The $18 expense report and the defunded intern programs: symbols of corporate America’s dysfunction
A senior vice president at Okta approved a gratuity that was $18 over the company’s threshold on a $2,000 dinner. The auditing system flagged it, a person wrote it up, an email was sent, his assistant processed it. It landed on the COO’s desk — routed there from the board. “I’m paying somebody to audit that expense report,” Okta President and COO Eric Kelleher said at a BCG-hosted breakfast roundtable at the Fortune COO Summit in Scottsdale, Arizona. “I’m paying somebody to flag that, and I’m paying somebody to write up an email and send to me, and I’m paying my assistant to receive the email and process it.” He let that hang in the air. “That’s waste.” Of course, we all know exactly why that process exists: someone built it and kept it that way. That person is almost certainly still in the building, certain it’s the right way to do things, defending the inefficient structure that everyon...