Anthropic is facing a wave of user backlash over reports of performance issues with its Claude AI chatbot
Anthropic, the high-flying AI company, is facing a backlash from some of its most prolific users over a perceived decline in the performance of its Claude AI models. The issues have left the company—recently valued at $380 billion and reportedly en route to an IPO—scrambling to respond to user revolt and online speculation about its motives and its ability to serve its newest wave of customers. Anthropic’s popular Claude AI model has seen a significant decline in performance recently, according to many developers and heavy users, who say the model increasingly fails to follow instructions, opts for sometimes inappropriate shortcuts, and makes more mistakes on complex workflows. The complaints appear to be connected to recent changes Anthropic quietly made to the way Claude operates, reducing the model’s default “effort” level in order to economize on the number of tokens, or units of data, the model processes in response to each request. (An Anthropic spokesperson has said pu...